Terms of service

Article 1: General Provisions

These Terms of Use (hereinafter referred to as the "Terms") set forth the conditions for using the services (hereinafter referred to as the "Services") operated by Mae Inc. (hereinafter referred to as the "Company"). Individuals who browse the web pages related to the Services (including prospective users who have not yet registered; hereinafter referred to as "Viewers"), individuals who register for the Services ("Registrants"), and individuals who receive the Services ("Users"; Viewers and Registrants collectively referred to as "Participants") shall use or browse the Services upon agreeing to these Terms.
If a Viewer browses the web pages provided by the Company in connection with the Services, registers to use the Services, or uses the Services, they shall be deemed to have agreed to these Terms. The Company may revise these Terms without prior or subsequent notice to Participants. If a Viewer browses the web pages, registers, or uses the Services after the revised Terms have been posted, the Participant shall be deemed to have agreed to the revised Terms.

Article 2: Storage and Use of Information

Users agree that any class they participate in may be recorded for the purposes of quality assurance, operational improvement, and—where explicitly stated—distribution as archived content. These recordings will not be shared with third parties without the user's explicit consent, unless required by law. The Company may store and use such data only to the minimum extent necessary and only when reasonably deemed essential for proper service management. Users consent to the storage and limited use of this data.

Article 3: Service Registration

Individuals wishing to become Users must apply for registration through the method designated by the Company. By applying for registration, such individuals agree to the following:

Confirm that their communication environment does not hinder their use of the Services.
If the applicant is a minor, obtain the consent of a parent or legal guardian. Supervision by a parent or legal guardian is recommended for minors participating in any class.
Agree to pay the applicable fees using the methods outlined in Article 7.
Consent to receive notifications, advertisements, surveys, etc., related to the Services via email from the Company.
Register using their full legal name as it appears on official identification documents.

The Company may reject applications or cancel registrations if any of the following apply:

The applicant is deemed to be fictitious or potentially fictitious.
The applicant has previously had their account suspended or rejected for violating these Terms.
There are false or incorrect statements in the registration information.
Payment for the Services is overdue at the time of application or has been overdue in the past.
The credit card provided is deemed invalid by the issuing company, or the Company’s payment processor declines to contract with the applicant.
The Company otherwise deems the applicant inappropriate for registration.

For services with auto-renewal, Users may begin using the Services from the date their initial payment is confirmed ("Service Start Date"). If a User cancels a plan with a fixed contract period before the end of the term, a cancellation fee equal to the unpaid portion of the contracted amount, less any already paid, shall be charged.

Article 4: Handling of Registration Information

The Company will use registration information provided by Participants only for the purpose of providing the Services.
For the purpose of providing the Services or trial-based participation, the Company may share the following information with third-party contractors involved in service operations:

User initials
Gender
Survey results

Except as described above, the Company will not disclose registration information to third parties without prior consent from the Participant, unless:

Required by law
Public interest is at risk and obtaining consent is difficult
National or local governments or delegated parties require information to fulfill legal duties and obtaining consent may hinder such duties
It is necessary for the Company to assert its legitimate rights

Matters not stipulated in these Terms regarding registration information shall be governed by the Company's Privacy Policy.

Article 5: Changes to Registration Information

Participants must promptly update any changes to their registration information via the designated method. The Company bears no responsibility for any damages resulting from delays in updating such information.

Article 6: Service Usage Period

For one-time events, the date of the event shall be the usage period. For auto-renewing services, the usage period ("Usage Period") is, unless otherwise specified, one month from the Service Start Date for monthly plans, or the designated period for multi-month plans.
The Usage Period may be extended by paying the fee specified in Article 7, unless otherwise stated. The Usage Period will automatically renew under the same conditions unless the user completes the cancellation procedure.

Article 7: Service Fees

Users shall pay the fees specified separately by the Company for using the Services. Fees paid by the User are non-refundable for any reason, except when the Services are not provided due to reasons attributable to the Company.

Article 8: Single-Session Use (Drop-In)

Unless otherwise specified, users may participate on a single-session (drop-in) basis.

Article 9: Programs

The duration of each program shall be determined individually.
Users and Registrants who do not join the session within 10 minutes of the scheduled start time may not be admitted due to operational considerations.
The Company shall not provide any make-up sessions, compensation, or refunds for missed classes due to the User’s or Registrant’s circumstances, regardless of the reason.
In cases where the assigned instructor is absent due to unavoidable circumstances, the Company will promptly notify affected Users via email.
Details of the program (content, schedule, method, and location) may be subject to change without prior notice due to unavoidable circumstances.

Article 10: Program Reservations

Reservations are not required unless otherwise stated. For programs with participant limits or reservation requirements, such conditions will be clearly indicated.

Article 11: Program Feedback and Comments

Users and Registrants may submit feedback or comments on programs they have attended, as prompted by the Service interface.
Once submitted, feedback and comments cannot be edited or deleted by the User.
The Company may review submitted feedback and comments and display only those that meet its guidelines. The Company is under no obligation to disclose the reasons for not displaying certain submissions.
Even after publication, if feedback or comments are deemed inappropriate, the Company may remove them at its sole discretion without prior notice or explanation.
By submitting feedback, Users grant the Company a perpetual, non-exclusive, royalty-free, worldwide license to use, reproduce, and publish such content for promotional or service improvement purposes. The Company may request users to complete optional surveys. Any comments, feedback, or survey responses may be used anonymously for promotional or advertising purposes across its website or social media platforms.

Article 12: Prohibited Conduct

Users and Participants must not engage in the following acts when using or accessing the Services:

Transferring, selling, or sublicensing service access rights to third parties
Sharing or lending login credentials to others
Infringing on the rights or reputation of the Company, instructors, or third parties
Engaging in unlawful acts or behavior contrary to public order and morals
Disrupting service operations
Using the Service for commercial or profit-making purposes
Promoting or aiding illegal conduct
Causing financial or psychological harm to other Users or instructors
Engaging in criminal or potentially criminal acts
Harassment or disruptive behavior toward instructors
Consuming alcohol, smoking, or joining sessions while intoxicated
Wearing revealing clothing or attire causing discomfort to instructors
Publishing session content, images, or audio without permission
Investigating confidential matters such as instructor employment conditions or internal systems
Promoting religious, political, or commercial schemes
Attempting direct personal contact with instructors outside the platform
Soliciting instructors for competing services
Using offensive language or threats toward instructors
Allowing unauthorized users to access the account
Creating multiple accounts
Allowing unapproved individuals to attend programs
Coordinating schedules with instructors directly
Posting unrelated or inappropriate comments
Any other conduct deemed inappropriate by the Company

The Company reserves the right to determine at its discretion whether an act constitutes a prohibited act. The Company is not obligated to explain such decisions.
The Company assumes no responsibility for any damages or disadvantages suffered by the User due to enforcement of this Article, unless there is gross negligence on the part of the Company.
If a User causes damage to the Company or a third party due to prohibited conduct, the User shall be held legally responsible even after their registration is terminated.

Article 13: Suspension and Termination of Services

If the Company determines that a User or Registrant falls under any of the following, it may suspend or terminate service use or cancel the account without prior notice:

Engaging in prohibited acts as described in Article 12
Violating these Terms
Failing to follow instructions from the Company or instructors
Any other act deemed inappropriate by the Company

In such cases, no refunds shall be issued for fees already paid.
The Company bears no liability for damages or disadvantages arising from such actions.

Article 14: Cancellation (Withdrawal)

For subscription-based plans, users may cancel by disabling the automatic renewal feature in their account settings.
Cancellation will be considered complete once the process is fully completed and confirmed by the Company. Users with unpaid fees may not cancel until all dues are cleared.
Upon cancellation, all rights associated with the Services shall be forfeited, and Users may not make any further claims against the Company.
Even after cancellation, Users shall remain responsible for any damages caused to the Company or third parties due to their conduct.
For plans with a fixed contract period, if a User cancels before fulfilling the term, a cancellation fee equal to the unpaid portion of the contract amount shall be charged.

Article 15: Notifications from the Company

Notices from the Company related to the Services shall be sent to the registered email address ("Designated Email Address") and shall be considered delivered when transmission is complete.
Users must ensure their Designated Email Address is able to receive communications from the Company at all times.
If the email address is changed, Users must update their registration without delay. The Company is not liable for any issues resulting from failure to update contact information.
Depending on the nature of the notice, the Company may use other methods such as direct messages via LINE, Instagram, or other social media platforms.

Article 16: Modification, Interruption, or Termination of Services

The Company reserves the right to modify, suspend, or terminate the Services at its discretion, with prior notice via the website or email. However, in urgent or unavoidable cases such as server failure, natural disasters, or political instability, the Company may do so without notice.
The Company shall not be liable for any losses or disadvantages arising from such changes.

Article 17: Use of Third-Party Platforms (e.g., Zoom)

The Services are provided using Zoom or other platforms. Users agree to:

Abide by the terms and guidelines of Zoom or the relevant platform.
Acknowledge that the Company is not responsible for malfunctions or issues with third-party platforms.
Direct any inquiries regarding such platforms to the provider, not the Company.

If platforms other than Zoom are used, similar conditions shall apply.

Article 18: User Responsibility

Users are fully responsible for their use of the Services and any resulting consequences.
Users agree to the following disclaimers:

All online content is the property of the Company and may not be shared or distributed.
Users must participate at their own discretion, ensuring their own safety and well-being.
The Services do not constitute medical or psychological advice or treatment.
Users agree not to hold the Company or instructors liable for any accidents or health issues that occur during participation.

Users shall bear full responsibility for any damages caused to the Company, staff, instructors, other users, or third parties resulting from their conduct.

Article 19: Intellectual Property Rights

All content (videos, images, audio, trademarks, logos, text, etc.) provided through the Services is the property of the Company or its rights holders. Users may not use, upload, reproduce, or distribute such content without permission.
If a User violates the above, the Company may pursue legal remedies including warnings, lawsuits, compensation claims, injunctions, and reputational measures.

Article 20: Disclaimer

Users agree that the Company shall not be liable for any damages resulting from:

Inability to use the Services satisfactorily due to:

Not being able to reserve or attend a desired program
Unauthorized access or tampering by third parties, unless due to gross negligence by the Company

Accuracy, effectiveness, or usefulness of programs
Accuracy, safety, or effectiveness of third-party materials introduced by the Company
Use of Services outside recommended environments
Failures in platforms such as Zoom
Virus infections due to downloaded files
Password loss or inaccessibility caused by User error
Completeness or accuracy of website content or external links
Third-party websites linked to or from the Company website

Article 21: No Warranty

Users acknowledge and agree that the Company does not guarantee:

Participation in a specific time slot
Availability of a specific instructor or type of program
Program effectiveness, accuracy, or reliability
Proper functionality in all environments
Integrity of software or downloaded content
Accuracy or completeness of information
Safety or accuracy of third-party content linked from the website

Article 22: Assignment

In the event that the Company transfers the operation of the Services to a third party, the Company may also transfer its status as the service provider, its rights and obligations under these Terms, and all registration information and other data to the transferee. Users hereby agree in advance to such transfer.

Article 23: Community Guidelines

The Company is committed to maintaining a safe and respectful community environment. Users who participate in community activities agree to the following:

Participate responsibly, taking care of their own health and safety.
Accept full responsibility for any loss or damage incurred during participation; the Company accepts no liability.
Refrain from offensive or disruptive behavior toward other participants.
Acknowledge that the Company is not responsible for any disputes among participants.
Agree that any comments, feedback, and participant images (photos, videos) may be used by the Company for promotional purposes.
Understand that all content within the community is the intellectual property of the Company and may not be shared without permission.

If any of the above are violated, the Company may suspend the user's activity or remove them from the community. The Company will not use participant photos, videos, or comments without confirmation from the individual.

Article 24: Time Zone Indication

Dates and times related to the Services are based on Japan Standard Time (GMT+9:00) and Pacific Standard Time (PST -8:00).
All time calculations are based on the systems used by the Company.

Article 25: Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of Japan. Any disputes arising from or in connection with these Terms or the Services shall be submitted to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

However, if mandatory provisions of the user's local jurisdiction conflict with this clause, such local laws shall prevail to the extent required.Specifically, for users residing in the United States, the separate "Terms for U.S. Residents" shall apply regarding governing law and jurisdiction.

Notice of Terms Revision

Effective Date: March 31, 2025

We have made an update to our Terms of Service. Specifically, a new paragraph (Paragraph 4) has been added to Article 14 (Withdrawal).